Simplicity
Intuitive user interface for agents and management. Works with existing infrastructure.
Scalability
1 to 1,000 agents on pay per use basis. You don't need to worry about volume spikes, we will.
Reliability
Geo-redundant infrastructure, fully hosted in Canada. 100% uptime guaranteed or your money back.
Efficiency
Make easy efficiency gains without replacing your existing infrastructure.
Our web-based cloud contact centre platform will work with your existing infrastructure to provide advanced features and improve customer experience.
The solution is feature rich to include all the functionality you need in a contact centre solution including: Easy to Navigate User Interface, Fully featured IVR, Queue Callback, 100% Call Recording, Real-time Reporting
- just to name a few.
USER TESTIMONIALS
We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.
Rosanna
Best Buy Canada Ltd.
The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.
Pharmaceutical Company
Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Denny
Manager, Customer Relations, Canadian Blood Services
The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.
Ana
Manager, Cables On Sale
