What Our Customers Have to Say
We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.
Rosanna
Best Buy Canada Ltd.
The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.
Pharmaceutical Company
Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Denny
Manager, Customer Relations, Canadian Blood Services
The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.
Ana
Manager, Cables On Sale
Global Customers? No Problem.
Add virtual agents across the globe for your customers in different time zones. Your virtual agents log into the same NC3 interface as your local agents, and all interactions are recorded for reporting and reviewing call recordings. Also, easily scale your operations up or down without the need for IT.
Inbound & Outbound IVR
Provide your customers with a seamless, efficient service; while reducing valuable agent time with our Inbound & Outbound IVR System. Offer self-service options, queue call back, payment processing & more. Run outbound campaigns such as a pre-recorded calls to your customers keep them notified.
Skill Based Routing
Our Cloud Based Contact Centre can apply agents skills such as "customer retention", and ensure your customers connect with the best-suited agent for the call reason. This will reduce customer frustration from constant transfers and hold times, and reduce call handle times.
Queue Callback
The NC3 Cloud Based Contact Center can automatically offer a callback option to your caller on their preferred number when call volumes are high, reducing frustration.
Web Chat, Voice, Email, SMS
Have Web Chat, Voice, Email, or SMS, all within the NC3 web browser interface allowing virtual and local agents to manage all channels of communication in one location.
Reporting & Analytics
One of the benefits of moving to the cloud is getting access to real-time reporting on agents or departments as a whole, allowing you to seek improvements.
Review Call Recordings In Real-Time
All calls are recorded automatically in real-time. Use these recordings for training purposes, review them for measuring agent performance, or review them to gain clarity on a situation.
Easy Set Up
The NC3 Cloud Based Contact Center will work with your existing telephone sets or computers, so no need to make big changes, and the implementation is fast!
Reliability
NuVoxx's NC3 is hosted in Canada, so you can bet on 100% up-time or your money back! Our priorities are quality reliable services, client support, and our client's customer's satisfaction.
Preset Responses
Customers get frustrated when inaccurate information is given by an agent. Set preset responses & scripts for your agents to use when communicating with customers to maintain consistency in what's being said.
Customer Surveys
Dig deeper into customer insights with automated customer surveys, and find out how your business is performing. If your business is looking to improve, the first step is finding out what your customers have to say.
WE'RE HERE FOR YOU, 24/7, 365
One of the main reasons our clients love us is our 24/7 support over the phone or email. When you need something addressed, we are there. We also assign a dedicated account manager to all of our clients.
