NUVOXX CLOUD CONTACT CENTRE

NUVOXX CLOUD CONTACT CENTRE

Overview

NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.

The platform allows agents and management staff to login to an online portal from anywhere in the world. This gives organizations the option of using home agents, offshoring agents, operating in an office, using the service as a BCP/DRP environment, or any combination of these scenarios. NuVoxx Cloud Contact Centre also allows dispersed agents to share a single or multiple inbound, outbound, chat and email queues, thereby improving efficiencies and customer experience.

NuVoxx cloud contact centre works in conjunction with your existing telephone infrastructure whether it be a hosted or on premise PBX, a landline, mobile phone or softphones. The NC3 application is web-based and operates in virtually any browser, putting control of your contact centre in the hands of your business.

Our intuitive and powerful reporting engine gives you the ability to manage the operational aspect of your contact centre without requiring any technical know-how. The NC3 platform levels the playing field by enabling any size contact centre to access leading edge technology without the feature prohibitive capital expenditure.

Features

Features

  • Inbound, Outbound, Email, Chat, SMS
  • Fully hosted and managed by NuVoxx
  • Flexible use scenarios (e.g. home, office, DRP/BCP)
  • Real-time reporting
  • 100% call recording
  • Scalability
  • 100% Uptime
  • Queue Callback, Customer Surveys,
  • Powerful IVR engine
  • Pay-per-use model
  • Easy to use
Benefits

Benefits

  • No infrastructure to deploy or manage
  • Improved customer experience
  • Ability to scale up (and down) as needed
  • No dropped calls or busy tones
  • 24x7 self-service
  • Leading edge features and functionality
  • Shortened training window
  • Evolving platform
  • Subscription based, no vendor lock-in
  • Lower Cost of Ownership
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NuVoxx Cloud Contact Centre (NC3) Data Sheet

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